How can I cancel my transport order?
1. Cancellation by e-mail
- Please contact us
If you cancel your transport order, please contact our service department immediately by e-mail: firstname.lastname@example.org.
- Put the tour number in the subject line
Include the title "Cancellation" and the corresponding tour number in the subject line so that we can assign your cancellation to the transport order.
Describe the reason for the cancellation in the text field
2. cancellation by telephone
Alternatively, you can also cancel the transport order by telephone on +49 40 87407645.
What happens if I cancel at short notice?
A transport cancellation must be submitted by e-mail by the day before the loading day (24 hours). In case of a later-term cancellation, where the cost of a replacement vehicle exceeds the originally agreed freight, Cargonexx will invoice the corresponding amount.
We would like to solve problems together with you - so please do not hesitate to contact us in case of uncertainties during ongoing transports. Therefore, you have the possibility to cancel an accepted order up to 24 hours before loading day without any problems.
Please send us an e-mail to: email@example.com
Or give us a call: +49 40 87407645
Was this article helpful?